The employees were very friendly but the rental they gave me was very stained and was very dirty. It was as if the car wasn't wiped down in a month. I took my own car wipes and had to wipe the inside.. very disgusting.
I was very disappointed with the services at this location. I scheduled a pickup at 12pm and I had to call to find out the status of the ride. The guy I spoke with stated that he "believes" a car was in route to me and then put me on hold again. The car arrived at 1232, mind you I was located 7 minutes away from the enterprise. When we arrived at the location the lady at the counter claims she tried to reach us multiple times. I informed her that couldn't be possible as I was on the phone with them. Them she back tracked and said "oh well I just got here from a different location." My vehicle wasn't ready either.
Friendly service, even under pressure. The phones were going and customers coming in and the gentleman working there remained calm and did his best to help every customer in as timely a manner as possible. Should there be a need, I would rent a car from this location (Wickliffe OH) again.
They have streamlined the car rental experience. I will definitely rent from Enterprise again if needed.
My rental experience was good. The people were very helpful and worked with me. I was picked up and dropped off before and after the rental time. One thing that did trouble me was that there was $150.00 fee that was not on the website when I reserved the car online. I had to use two cards as I did not expect the extra $150.00 security(?) fee. If I had known I would have had more available balance on my one card.
Enterprise Rent A Car is a US Car Rental based in Wickliffe, Ohio. Enterprise Rent A Car is located at 29820 Euclid Ave, Wickliffe, OH 44092, USA.
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